|9 am - 5 pm||10 am - 4 pm||Closed|
When the Tauberts started True North Hot Tubs last year, they did so with a common goal to treat their customers as they would want to be treated.
That's why many of their customers have become "like friends," explains Marie Taubert, co-owner of True North Hot Tubs along with her sons Barry and Richard.
The Taubert family purchased the assets of Moose Mountain Hot Tubs.
During the negotiations, it was discovered that 24 known contracts were outstanding for Moose Mountain Hot Tub customers.
The family felt these people deserved their tubs and therefore made it part of the purchase agreement to supply the outstanding hot tubs.
To date, all but one have received their promised hot tubs. The one who has not received theirs wants it at a later date.
"The people we have supplied hot tubs to have been thrilled," Marie says.
"All of us have worked in the service industry and know how to treat customers," she adds.
"The follow-up is so important and we are here to follow up. We're here to serve people." True North is southern Alberta's only hot tub manufacturer. The tubs are built to the customer's specifications right on site in Calgary.
"We have different moulds for the customer to choose from. They can also choose the number of jets and lights and waterfalls," she says.
There are hot tub sizes for every lifestyle and budget.
"Our hot tubs are made for Calgary weather and for Alberta. We do not import the tubs and because we make the tubs, we service the tubs. There is no middleman, so it's much more economical."
True North provides hot tub delivery and will install and show people how the tub works.
And the service department at True North will service any make or model of hot tub, not just those purchased from them. In fact, they are on call 24 hours a day, seven days a week.
A complete line of chemicals and accessories for the tub, such as cedar stairs and cover lifters, are available at True North's showroom on 28 St. and 5 Ave. N.E.
Custom hot tub covers are made on site and people can bring any covers that need repair work done.
Most covers are ready in a few days and are built to ASTM standards. There are also many sizes, styles and colours of covers already in stock.